FAQs
FAQs
Effective date: 9 November 2025 For B2B customers of PEI Trade – Pharaohs of Egypt for International Trade.For any conflict, the signed PI/contract prevails over this page.Quick links: • Terms & Conditions: /terms-and-conditions • Claims & Quality Policy: /claims-quality-policy • Payment & Shipping Terms (Quick Guide): /shipping-payment-terms
Ordering & MOQ
We ship B2B as full 40 ft reefer containers for perishables; oranges ship in full 40 ft reefers only, including trials. Mixed loads are on request, subject to approval, and oranges are never loaded with mandarins or lemons.
On request, subject to approval, where temperature and packaging are compatible. Oranges are never loaded with mandarins or lemons. Final mix must respect food safety and stacking requirements.
For in‑season items, typically 3–7 business days after the advance payment. Special specs or off‑season items may require more time.
Shipping & Incoterms® 2020
We offer CFR / CIF to your port, or FOB Egypt. Responsibilities and risk transfer follow Incoterms® 2020. See /terms-and-conditions.
Delivery terms: CFR / CIF to your port, or FOB Egypt. Destination ports depend on routes and carrier schedules.
We handle bookings and standard export documentation for our side of the chosen Incoterm; the Buyer handles destination formalities per the Incoterm selected.
Tentative holds are possible but space and rates are not guaranteed until confirmed. Peak seasons may require deposits.
Insurance & Risk
Under CIF/CIP, we arrange marine cargo insurance per contract. Under FOB/CFR, Buyer arranges insurance from the risk‑transfer point.
Upon request, we share loading photos and temperature logs from the reefer unit/data logger.
Documentation & Compliance
Typically: Commercial Invoice, Packing List, Certificate of Origin, Phytosanitary Certificate (fresh), Fumigation (if required), and Bill of Lading/AWB. Extra certificates must be pre‑agreed.
Yes. We follow destination requirements and arrange phytosanitary inspection/documentation. MRL compliance is managed with approved farms and labs where applicable.
Quality, Inspection & Claims
Yes—pre‑shipment surveys can be arranged upon request. Scope/cost may affect lead time. See /claims-quality-policy.
Notify us within 24–48 hours of delivery (depending on issue visibility) with photos/evidence and—if possible—a third‑party report. Remedies may include credit/refund/replacement per contract and Incoterms. See /claims-quality-policy.
Due to perishability, physical returns are generally not feasible after export dispatch. Resolution is handled via agreed remedies as above.
Payment
Our payment terms: 70% in advance and 30% against copy of the shipping documents. Bank/FX fees are borne by the payer unless agreed otherwise. See /terms-and-conditions.
Potentially, subject to prior approval and applicable law. FX/transfer fees and volatility risks are borne by the payer.
Changes/cancellations after booking/packing may incur costs already committed (packaging, inspection, logistics). Refer to /terms-and-conditions.
Temperature & Packing
We use pre‑cooling, temperature‑controlled staging, and reefer containers (typically 0–4 °C for fresh produce). Palletization and airflow patterns are set to product specs.
Common formats include cartons (2/4/5/7/10 kg), plastic crates, and bulk bags depending on the product. See /packaging-specs (if available) or request a spec sheet.
Yes, for approved artworks and MOQs. Lead time may increase for printing and materials.